Are you experiencing problems with our website? Or perhaps
you are unsure of how to use a certain aspect of our site? If so,
please look through our FAQs which may help resolve the issue.

If you are still experiencing problems or have uncertainties after
referring to the FAQs then feel free to contact our
technical support team directly.

• How do I download and open free resources?
• How do I download and open purchased resources?
• How do I set up my subscription & download and open premium resources?
• My computer says the file is corrupt?
• Why can't I download my purchased resource more than three times?

HOW DO I DOWNLOAD & OPEN FREE RESOURCES?

When you have found a free resource that you want to download click the
‘download’ button. Your computer may ask at this point if you want to save
or open the file. Choose ‘save’ and the resource will start to download as either
a word document or as a PDF file.

Our word document files require Microsoft Word version 2010 or above. If you
download a resource as a word document using an older version please note that
you may not receive the accurate format the resource was originally designed in. For
example, fonts may be different.

Our PDF files require Adobe Reader XI (version 11 or above). If you are having problems opening a PDF file we recommend
checking that you have the latest version or downloading it for free by clicking here.

HOW DO I RECEIVE, DOWNLOAD & OPEN PURCHASED RESOURCES?

When you purchase a Treetop Displays resource and your payment has been processed a new browser window will appear that
contains a 'Download Now' button. This will link to your purchased resource(s) in either a word document file or PDF file, depending
on the resource(s) you purchased. You will also receive an email from Digital Goods Store with the subject 'Your download link for
order: _____'. Open this email and click on the 'Download Now' button to either access or save your resource(s). This email will be
delivered to your main inbox, however it is possible that it may be delivered to your junk mail, so please check there if you feel your
download link hasn't arrived.

If you fail to download your resources(s) please contact Treetop Displays for us to assist you further, so that you can access your
resource(s).

The majority of resources via the 'Buy Now' button are received as a PDF file. There are some purchased resources however received
as a word document such as editable resources.

Our word document files require Microsoft Word version 2010 or above. If you download a resource as a word document using an
older version please note that you may not receive the accurate format the resource was orginally designed in. For example: fonts
may be different.

Our PDF files require Adobe Reader XI (version 11 or above). If you are having problems opening a PDF file we recommend
checking that you have the latest version or downloading it for free by clicking here.

HOW DO I SET UP MY SUBSCRIPTION & DOWNLOAD AND OPEN PREMIUM RESOURCES?

Once you have subscribed to a premium subscription service and your payment has processed via PayPal a 'Return To Treetop
Displays' button will appear on the PayPal checkout confirmation page. Clicking on this button leads back to a webpage on
Treetop Displays website, headed 'Create Premium Account', whereby you need to create and activate your premium account.
You will then be able to log in successfully with the information you provided in the creation of your premium account and access
all of our premium resources.

If you didn't notice the 'Return To Treetop Displays' button or failed to click on it, please let Treetop Displays know and we will
happily email you the link to the 'Create Premium Account' webpage, so that you can create and activate your premium
subscription account.

When you have found a premium resource that you want to download click the ‘Premium’ button. You will then be taken to the
premium download page of your chosen resource where you will have the option of either downloading your resource as a word
document (opened and edited in Microsoft Word) or a PDF file (opened in Adobe Reader).

Our word document files require Microsoft Word version 2010 or above. If you download a resource as a word document using an
older version please note that you may not receive the accurate format the resource was orginally designed in. For example fonts
may be different.

Our PDF files require Adobe Reader XI (version 11 or above). If you are having problems opening a PDF file we recommend
checking that you have the latest version or downloading it for free from by clicking here.

MY COMPUTER SAYS THE FILE IS CORRUPT?

If this is the first time you have tried to download Treetop resources on this computer and you are seeing this kind of message it is
likely due to your computer not having any decompression software installed. By clicking here, you can download WinZIP for FREE
(for evaluation).

If you have downloaded Treetop resources before on this computer and you suddenly start seeing this message then there are a
couple of possible issues why this is happening:

The file did not download correctly due to the connection ‘timing out’ or disconnecting during the download. Please ensure that
the file has fully downloaded before trying to open it.

Also, it is possible that your computer has become clogged up. Delete the files you no longer need from your downloads folder
then empty your browsers cache before attempting to download the resource again.

WHY CAN'T I DOWNLOAD MY PURCHASED RESOURCE MORE THAN THREE TIMES?

Treetop Displays sets a limit for the number of downloads a customer can attempt per purchased resource. This is to prevent people
circulating the links  over the Internet. However, when you download the file you can save it, as you would any other document.
 
 
 
 
 

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